Privacy Policy

Information We Collect

We collect information that you provide directly to us when you contact us through our website forms, including your name, email address, phone number, and any messages you send. We also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and usage patterns through cookies and similar technologies.

Specifically, we collect the following categories of personal information:

  • Identifiers: Name, email address, phone number, IP address, device identifiers
  • Commercial Information: Service inquiries, transaction history, payment information
  • Internet Activity: Browsing history, search history, interaction with our website and advertisements
  • Geolocation Data: General location information based on IP address
  • Professional Information: Information provided in service inquiries or consultations

How We Use Your Information

We use the information we collect to respond to your inquiries, provide our decluttering services, communicate with you about our services, improve our website and services, analyze website usage patterns, and comply with legal obligations. We may also use your information to send you service-related communications and marketing materials with your consent.

Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal data based on the following legal grounds: your consent when you provide information through our contact forms, our legitimate interest in providing and improving our services, compliance with legal obligations, and performance of a contract when you engage our services.

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with service providers who assist us in operating our website and conducting our business, such as hosting providers, analytics services, and email service providers. We may also disclose information if required by law or to protect our rights and safety. In the event of a business transfer, your information may be transferred to the acquiring entity.

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights and Options

You have the right to access, correct, update, or delete your personal information. You may also object to processing, request data portability, withdraw consent, or file a complaint with a supervisory authority. To exercise these rights, please contact us using the information provided in the Contact section. You can also opt out of marketing communications by following the unsubscribe instructions in our emails.

California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You have the right to request information about the categories and specific pieces of personal information we collect, use, disclose, and sell.
  • Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out: You have the right to opt-out of the sale of your personal information. We do not sell personal information, but you can opt-out of sharing for advertising purposes.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise your California privacy rights, please contact us using the information provided in the Contact section. We will verify your identity before processing your request and respond within 45 days.

European Privacy Rights (GDPR)

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your information receives adequate protection, including using standard contractual clauses approved by relevant authorities.

Data Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Contact form submissions are typically retained for up to three years, while service-related information may be retained longer to comply with legal obligations or resolve disputes.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

Third-Party Services

Our website uses third-party services that may collect information about you:

  • Google Ads Conversion Tracking: Tracks conversions from our advertisements to measure advertising effectiveness. Google may use cookies and similar technologies to track your interactions with our ads and website. For more information, visit Google's Privacy Policy.
  • Google Ads Remarketing: Enables us to show relevant advertisements to visitors who have previously visited our website. This service uses cookies to serve ads based on your past visits. You can opt out of Google's use of cookies for advertising by visiting Google's Ads Settings.
  • Google Analytics: Analyzes website traffic and user behavior to help us improve our website and services. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
  • Google Maps API: Provides interactive maps and location services, which may collect location data when used. This service is subject to Google's Privacy Policy.

These services have their own privacy policies, and we encourage you to review them. We do not control how these third parties use your information, but we require them to use it only for the purposes we have specified.

You can opt out of personalized advertising from Google and other participating companies by visiting the Digital Advertising Alliance's opt-out page or the Network Advertising Initiative's opt-out page.

Cookie Usage

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. For detailed information about our cookie usage, please refer to our Cookies Policy.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no standard for how DNT signals should be interpreted. Our website does not currently respond to DNT browser signals or mechanisms.

Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our website after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Cozyzycandlesei
1164 Evergreen Cove St
Henderson, NV 89011, US
Phone: +1 (510) 283-8468
Email: admin@cozyzycandlesei.world